NewRez MyLoanCare: Convenient Online Loan Management and Support
The NewRez Loan Care Service is a user-friendly platform that can be accessed for free, requiring only an internet connection.
To begin, visit www.newrez.myloancare.com and gain instant access to your account, allowing you to conveniently make online payments.
During registration, you will be prompted to provide your Loan ID Number, Social Security Number (SSN), and a valid email address.
It is important to note that if you receive a monthly billing statement, it is advisable to review the Transaction Activity section to identify any fees or charges incurred within the billing cycle.
Additionally, you can find detailed information about any incurred fees under the payment history tab within your online account at newrez.myloancare.com.
If you encounter any concerns regarding fees or charges and wish to express your dissatisfaction, we encourage you to contact the NewRez Loan customer service team promptly.
Please ensure that you have your account number readily available, along with the date when the fee was charged.
For further assistance, the NewRez customer service home loan team can be reached Monday through Friday from 8 AM to 10 PM Eastern Time, and on Saturdays from 8 AM to 3 PM Eastern Time. They can be contacted via phone at 1-800-410-1091.
Mailing addresses for various inquiries are as follows:
- Loan Inquiry:
- LoanCare, LLC
- Attn: Consumer Solutions Department
- P.O. Box 8068
- Virginia Beach, VA 23450
Payments:
- LoanCare, LLC
- P.O. Box 37628
- Philadelphia, PA 19101-0628
Overnight Address:
- LoanCare, LLC
- 3637 Sentara Way
- Virginia Beach, VA 23452
Notices of Error/Information Requests:
- LoanCare, LLC
- Attn: Mortgage Resolution
- P.O. Box 8068
- Virginia Beach, VA 23450
If you prefer online assistance or have additional questions, please visit www.newrez.myloancare.com/HomeRetentionFAQs, where you can find an extensive FAQ section that addresses common inquiries.
For alternative home loan options, we recommend considering the following:
QuickenLoans.com:
Offering excellent customer service and competitive rates.
US Bank Home Loan:
Providing comprehensive coverage for all your home loan needs.
Wells Fargo:
Compare home loan rates at www.wellsfargo.com/mortgage/rates/compare-loans.
If you are currently experiencing difficulties making your home loan payments, we strongly suggest reaching out to the Department of Housing and Urban Development (HUD) promptly.
To connect with HUD, please dial HUD's Housing Counseling Agency Locator at 1-800-569-4287.
At NewRez, we are committed to providing you with convenient online loan management options and dedicated support to ensure a seamless experience.
